Quality encompasses LiberoAssurance training services delivery process. Our quality service culture is characterized by client focus and continuous improvement of our physical, online or hybrid training services.
LiberoAssurance training centre is committed to:
- design, develop and deliver quality training courses for the industry in accordance with ISO Standards and International Maritime Conventions and Codes, including STCW & MLC conventions.
- design, develop and deliver training services in according with Flag States and customers’ requirements.
- continually review organization’s performance against its customers’ expectations and take actions towards continuous improvement.
- establish and promote a philosophy throughout the company, which is focused on client satisfaction.
- provide and maintain a working environment that encourages all employees to improve and utilize their quality management skills.
- provide adequate resources including qualified, experienced and trained personnel, as well as equipment and facilities fit for the service offered.
- maintain effective communications and cooperation with clients, suppliers and authorities.
- define and documenting the organization, responsibility, authority and interfacing of all personnel who manage, perform or verify work relating to, or affecting quality and support them in their efforts to adhere to LiberoAssurance procedures.
- control process and monitor all action as to ensure that the specified requirements are met.
- report, record, investigate and analyse any existing or potential issues and eventual non-conformities, and take proper corrective and/or preventive action to eliminate their causes.
- audit and regularly review its QMS for possible improvements.
- work in cooperation with all involved parties to enhance quality of service.
The Managing Director,