Improve your organization’s customer satisfaction, handle customers’ complaints, maintain the image of your organisation to enhance your competitive advantage.
ISO 10001- Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations
Improve your organization’s customer satisfaction codes of conduct.
What is ISO 10001?
ISO 10001 contains the promises made to customers by an organization concerning its behavior. This standard is a proven framework for any organization, regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations, in order to enhance customer satisfaction. This quality management system establishes customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes.
Why is ISO 10001 important for your business?
ISO 10001 provides guidance for determining customer needs and expectations, improving customer communication and reducing customer complaints. It applies to external customers only and can be used by any organization no matter the industry. ISO 10001 also includes examples of codes of conduct (Annex A) and provides specific instruction for small businesses (Annex C).
The benefits of ISO 10001
- Customer retention
- Brand Reputation
- Operational efficiency
- Improved internal communication and relations
- Increased customer satisfaction
- Flexibility
- Continual improvement
ISO 10002- Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
The implementation of this standard will help you handle customers’ complaints, maintain image of your organisation and gain a competitive advantage.
What is ISO 10002?
ISO 10002 is a proven framework for industrial facilities, commercial facilities, or entire organizations to manage processes of customers’ complaints —including planning, design, development, operation, maintenance and improvement. A Customer satisfaction management system establishes the structure and discipline to implement technical and management strategies that significantly diminish customer dissatisfaction and increase your company’s earnings over time. Complaint management is challenging as there is not always a concrete solution to the problem.
Why is ISO 10002 important for your business?
Complaint handling system is at the forefront of actions that contribute to an organization’s effective operation. Many organizations across all industries are faced with the customer dissatisfaction which can be very harmful. It is now critical for businesses to objectively evaluate their own Guidelines for complaints handling in order to differentiate themselves from competitors, define customer service standards, and deliver an effective complaint handling system for their customers.
The benefits of ISO 10002
- Customer retention
- Brand reputation
- Operational efficiency
- Improved internal communication and relations
- Flexibility
- Continual improvement of your company
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